I will never shop at the Home Depot store in Miami Florida on Kendall and 127 Ave Store #210 never again. I visited the store on Saturday, July 15, 2006 to pick up a few items for my remolding project at home. When I saw a display of 18 X 18 Travertine tile for sale at $1.16 a square foot, I thought that was a great price and I went home to tell my husband. When I went home I told my husband and the man, which we had hired to lay the tile about the price. They both told me that was a great sale and to hurry back to the store to buy 1,200 square feet. I went back to the store with my husband the same day but it was just about closing time 8:30 p.m. I went over to the return counter and ask the store associate about the display outside of
18 X 18 Travertine tile on sale she told me no problem she would call someone from flooring. In last then a minute a young man name Mike came outside and asked me how he could help me. I told him that I wanted to buy 1,200 square feet of 18 X 18 Travertine tiles he told me that he did not have that much to sell me. He told me that I should try to visit the other Home Depot’s in the area and see if there have the Travertine tiles on sale at the other stores because this sale was a manager special sale and he was unsure if the sale was going on at other locations. Then Mike gave me the SKU number and told me to come by sometime next week on Wednesday to see if another delivery was made. Thinking about this sale all night I decided to wake up early Sunday morning and visit the nine Home Depot locations in Miami. I arrived at 8:00am to the Home Depot location on Kendall Drive and 152 Ave. Trying to beat the rush of the weekend warrior and to be able to talk to a sales associate before they get to busy. When I arrived I went over the customer service desk where I was greeted by a very nice man and women. I told them about the sale and the women looked it up in her computer and the man called over a sale associate from flooring. The women told me that she did not see anything in the computer about the sale but not to give up we should still talk to a flooring specialist. Soon after Ismael Victores flooring specialist came over to the customer service desk and asked how he could help me. I told him about the sale and we went over to his computer and he looked it up. He told me that store #210 was the only store in Miami that had the 18 X 18 Travertine tile in stock and each store would be receiving there delivery of Travertine tile in the weeks to come but he was unsure if each store was going to sale the tile at the same price as store #210. I asked if I could place order with him but he told me that he was unsure of the price. Then I asked him if there were any stores in Broward County that had the tile in stock. He told me that the Home Depot store in Hollywood had it in stock but in the computer did not list it at $1.16 a square foot it was at regular price $2.89 a square foot. He gave me two suggestion I could call him during the week or come by the store on Wednesday to see if he received a delivery of tile at the sale price or to go back to store #210 and ask the manager if he or she could call the Hollywood store and ask if they would sell it to me at the sale price.
This is where horror story begins. It was about 9:30 am Sunday, July 16 when I arrived at store#210 to find the sale display was gone. I went over to the customer service desk and asked the sale associate women where the 18 X 18 Travertine tile sale displays that was outside yesterday was. She rudely told me that she did no know what I was talking about. I told her that I had the SKU # and I ask if she could look it up in the computer. She told me that would do me no good and I had to talk to a flooring specialist. Then I asked her to page one and I walked away to the flooring department. After waiting about five minutes no one came. I when I walked over to electrical and asked if someone page someone in flooring. After waiting another five minutes and no one came. I went over to the special orders desk where there were three sales associates standing around talking and asked if someone could page the store manager. I was asked why and I reapplied that I have had someone from flooring paged twice and no one has come. Two of the sale associated told me that they worked in flooring and they did not hear the page and that they had just arrived to work and if I wanted to see a store manager I was going to have a wait. They proceeded to walk away and continue they conversation. A women setting at the special orders desk called the assistant store manager on the phone. Listening to what she was saying there was some joking going on over the phone and then she told the manager that she did not know what I wanted. As I began to tell her why I was there she told me that I needed to learn respect because she was talking on the phone and the assistant store manager was busy and would not be able to come out to talk to me. As I walked away the women that walked away from me early saw the commotion and came back over to the desk. She asked if she could help and I told her that I was looking for the 18 X 18 Travertine tile that was on sale she told me that it was up in the front of the store in the lumber section and what was there is all they had and they was nothing else she could do for me. Returning home very anger I went online to Home Depot.com and placed complain with a customer care specialist at 1-800-553-3199 sent and e-mail to customer care specialist and investor relations. The customer care specialist asked for all my information my name, phone number, and address and ask what the problem with my visit was. I told him that I was very dissatisfied with the customer service in store #210 and I wanted the e-mail address of the assistant store manager, and store manager. He told me that was no problem he had to connect me to the assistant store manager because the store manager was not in today. He also offered a ten-dollar certificated for my bad experience I told him no thanks my experience at Home Depot was ruined. After being on holed for five minutes the assistant manager came on the phone line asked me what the problem was. I told her that your customer service in the flooring department was awful and I wanted and e-mail address to the store manager so this could be document on paper. She told me to hold the line and after fifteen minutes of waiting the phone was hung up. I only thing I want to do today was buy 1,200 square feet of 18 X 18 Travertine tile at the sale price. This would be a for sure sale of $1,400. Why is the purchase becoming so hard? |
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