The company concerned is:
Leisurecraft Marine
Denton Island
Newhaven
East Sussex
BN9 9BA
They are main dealers for Starcraft and Olympic Boats and previously for Bayliner
The problem is related in the text below.
New boat ordered at London Boat show 2006 from Leisurecraft Marine who were an official dealer, with delivery promised by Easter 2006. Deposit paid and my old boat collected and put up for sale by dealer.
Chased up at end of March, Easter delivery confirmed OK.
A week later was told delivery would be delayed until early May.
There then followed a period of weekly phone calls where the delivery was steadily put back in two week increments until the boat was eventually delivered in early July, over three months late. I had to pay the full balance prior to delivery.
However, the delivered boat was missing two options that I had ordered, and was on a different trailer to that which I had selected. Also the wrong engine owners manual was supplied.
Following negotiations, I agreed to accept the boat subject to a refund for the missing options, bearing savers for the trailer and correct manual being supplied, and first two services being carried out free.
I have had to phone the dealer every couple of weeks since to chase the honouring of the agreement made at delivery.
By last October I had received the bearing savers, a refund for one of the options, and the first service.
I continue to await the rest of the refund and the correct manual and wonder what will happen when the 2nd service comes due!!
During all this I have contacted the main importer (who the dealers go through) twice and failed to get even an acknowledgement from them.
The amount outstanding is £180, the correct engine manual, and, when the time comes, the cost of the second service.
Kevin Hatcher of Leisurecraft continues to promise to send the outstanding items but fails to do so.
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